Frequently Asked Questions
Everything you need to know about shopping with UP THERE.
What is your standard shipping timeframe?
We offer express worldwide shipping. Domestic orders typically arrive within 2-4 business days, while international deliveries range from 5-10 business days depending on your location.
How can I return an item for a refund?
You can return any unworn, unwashed items with original tags attached within 14 days of delivery. Please visit our Returns Portal to initiate a request and receive your shipping label.
Are your products authentic?
Absolutely. UP THERE guarantees the authenticity of every product we stock. We work directly with brands and authorized distributors to ensure you receive genuine premium goods.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible 'Buy Now, Pay Later' options including Afterpay and Klarna.
Do you offer international customs and duties coverage?
International orders may be subject to local import duties and taxes. These are the responsibility of the recipient and are calculated by your local customs authority upon entry to your country.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of placement by contacting our support team, though it is not guaranteed if the order has already been dispatched.